FAQ – DAYLO JEWELRY
What are DAYLO jewelry made of?
DAYLO jewelry is made from stainless steel and finished with 18K gold, 18K rose gold, or silver.
Our pieces are 100% waterproof, won’t tarnish, and are made to last — that’s why every item comes with a lifetime guarantee 🤍
How do I find my ring size?
How do I take care of my DAYLO jewelry?
You don’t need to baby it 🤍
Just clean gently and store it dry when not worn.
Everything is covered by our lifetime guarantee.
Is DAYLO jewelry hypoallergenic?
Yes 🤍
All DAYLO jewelry is nickel-free and made to be safe for sensitive skin.
Comfortable to wear — every day.
Will my jewelry last over time?
Yes ✨
DAYLO jewelry is made to last — and every piece comes with a lifetime guarantee.
Wear it. Love it. Keep it.
Can I wear my DAYLO jewelry in water?
Yes 💦
All DAYLO jewelry is 100% waterproof.
Shower, wash your hands, live your life — no need to take it off.
✨ FAQ: SHIPPING & DELIVERY
When will my order be shipped?
If you place your order before 3:30 PM, we ship it the same day ✨
Orders placed after 3:30 PM are shipped the next business day.
Fast, easy & no stress 💌
How long does delivery take?
Delivery usually takes 1–3 business days 🚚✨
In rare cases (holidays or high demand), it may take a little longer — but don’t worry, we’re always here to help 💗
Fast, tracked & stress-free.
Can I track my order?
Yes ✨
Once your order is shipped, you’ll receive a tracking link, so you can follow your package all the way 📦🤍
Easy, fast & stress-free.
What if I change my mind after ordering?
No worries 💌
If you change your mind, we recommend receiving the order first and then returning it through our return flow.
This is the fastest and easiest way to get your refund or exchange ✨
How much is shipping?
Fast delivery: 1–3 days 🚚
Order before 3:30 PM → shipped today ✨
Shipping with UPS only 🤍
Drop-off / Access Point: €8.95
Home delivery: €10.95
Free shipping on all orders over €50💌
No extra fees in the EU 🤍
We cover all duties & taxes.Your order is protected ✨
If anything happens, we’ll fix it.
Oops… I entered the wrong address 😭
It happens 💌
If you entered the wrong address by mistake, please contact us as soon as possible.
If the order hasn’t been shipped yet, we’ll do our best to fix it for you ✨
Once the package has been shipped, changes may not always be possible — but we’ll always try to help.
💗 Tip: Double-check your address before checkout to avoid delays.
Our email: support@daylojewelry.com
I received the wrong item — what do I do?
Oops — we’ve got you 💌
If you received the wrong item, please contact us as soon as possible, and we’ll fix it for you.
We’ll either send you the correct item or make sure you get a refund — fast ✨
No stress, we’ll take care of it.
Returns, Exchanges & Claims — we’ve got you 💌
When will I get my refund? 💌
Once we’ve received and checked your return, we’ll process your refund right away ✨
Most refunds are completed within a few business days.
Please allow up to 14 days, depending on your payment method and bank.
You’ll always get an email as soon as your refund is done 💖
There’s an issue with my jewelry — what should I do? 💔
We’re so sorry about that — don’t worry, we’ve got you 🤍
If something isn’t right with your jewelry, please reach out to us as soon as possible at support@daylojewelry.com
Remember to include your order number and a short description of the issue.
If you can, please attach a photo or video — it helps us fix things faster ✨
Once we’ve received your message, we’ll review your case quickly and find the best solution for you. Every case is handled individually, and we’ll always do our best to make it right 💖
How do I return or exchange my order? 💌
Hvis du ønsker at returnere eller ombytte din ordre, bedes du følge instruktionerne på vores
Want to return or exchange something? No worries ✨
Just follow the steps on our returns page, and we’ll take care of the rest 🤍
It’s quick, easy, and stress-free 💕
Go to returnpage.
Frequently Asked Questions: Other 💭
How can I contact DAYLO? 💌
You can reach us anytime at support@daylojewelry.com 🤍
We always aim to reply as fast as possible — usually within 12 hours, even on weekends and holidays ✨
We’re always happy to help 💕